Privacy Policy
Effective date: August 6, 2026
MITSUBA GROUP Co., Ltd. ("we", "us" or "the Company"), the operator of the Pokémon card buying service "Veritas" (the "Service"), respects your privacy. This Privacy Policy explains what personal information we collect through this website and the Service, how we use it, and the choices you have. It applies to visitors and customers worldwide, including those in Japan, the European Economic Area (EEA), the United Kingdom, China and other regions.
1. Who we are
Data controller: MITSUBA GROUP Co., Ltd.
Tenjin Business Center 9F, 1-10-20 Tenjin, Chuo-ku, Fukuoka 810-0001, Japan
Contact: info@veritas-reuse.jp
2. Information we collect
- Information you provide through the contact form: company name, email address, the content of your inquiry and, optionally, a website or social media link.
- Information you provide during a transaction: your name, shipping address, telephone number, bank account details for payment, photographs of cards, and identity documents that we are legally required to verify under the Japanese Secondhand Articles Dealer Act (古物営業法).
- Information collected automatically: IP address, browser and device information, date and time of access, and the language version you used. We do not currently use advertising or analytics cookies.
- Correspondence: emails and messages exchanged with us.
3. How we use your information
- To respond to your inquiry and provide estimates.
- To perform appraisals, purchases and payments, and to communicate about shipping and transactions.
- To verify your identity and keep transaction records as required by law.
- To prevent fraud, spam and abuse of the Service, and to protect the security of our systems.
- To comply with legal obligations and respond to lawful requests from authorities.
4. Legal bases (for users in the EEA and the UK)
We process your information on the following legal bases: performance of a contract or steps taken at your request before entering into a contract (responding to inquiries, transactions); compliance with legal obligations (identity verification and record-keeping); our legitimate interests (security, fraud prevention, improving the Service); and your consent where we ask for it (submitting the contact form). You may withdraw consent at any time; this does not affect processing carried out before withdrawal.
5. Sharing of information
We do not sell your personal information. We may share it only as follows: with Hibiki Law Office, which supervises the Service, to the extent necessary for supervision and compliance; with service providers that process data on our behalf (hosting, email delivery, payment and shipping providers) under appropriate confidentiality obligations; with purchasers of cards only to the extent that card information (not your personal details) is required; and where required by law, court order or governmental request.
6. International transfers
We are located in Japan and your information is stored and processed in Japan. Japan has been recognised by the European Commission and the UK as providing an adequate level of data protection. If we transfer information to other countries, we will take measures required by applicable law.
7. Retention
We keep inquiry information for as long as necessary to respond to you and for a reasonable period afterwards. Transaction and identity-verification records are kept for the period required by the Secondhand Articles Dealer Act and other applicable laws (generally three years or longer where required), after which they are deleted or anonymised.
8. Security
We protect your information with appropriate technical and organisational measures, including encrypted connections (HTTPS), access controls, and server-side validation and spam protection for the contact form.
9. Cookies and third-party services
This website does not use advertising or tracking cookies. Web fonts are loaded from Google Fonts, which means your browser sends your IP address to Google when loading the page. If we introduce analytics tools in the future, we will update this Policy and, where required, ask for your consent.
10. Your rights
Subject to applicable law, you have the right to access, correct, delete or restrict the processing of your personal information, to object to processing, to data portability, and to withdraw consent. To exercise these rights, contact us at info@veritas-reuse.jp. We may need to verify your identity before responding. Users in the EEA and the UK also have the right to lodge a complaint with their local supervisory authority.
11. Children
The Service is not directed at persons under 18. Transactions with minors require the consent of a parent or guardian.
12. Changes to this Policy
We may update this Policy from time to time. The latest version will always be posted on this page with its effective date.
13. Governing law
This Policy is governed by the laws of Japan, without prejudice to mandatory protections you enjoy under the laws of your country of residence.